HF Assist are committed to making our services as widely accessible as possible for our members and our users. We have an ongoing programme dedicated to improving our services and the availability of them. It is important to us our users and 1potential users are able to access our services without being disadvantaged.`
By law, we must make reasonable adjustments to help people with protected characteristics are still able to access our service. As part of our commitment this is included in the efforts we make to ensure we provide a high standard of customer service.
We welcome any feedback about the accessibility of our site and services. If you would like to leave feedback please contact us here.
We are always improving our website by adding new features and maintaining its security. It is currently available on the following browsers;
|Google Chrome||26 and above|
|Internet Explorer||10 and above|
|Moxilla Firefox||34 and above|
|Microsoft Edge||12 and above|
|Apple Safari||7 and above|
|Opera Browser||20 and above|
Here are some links to upgrade to the latest browsers: For instructions on how to check which browser version you are using please click here.
If you require adjustments to the standard font size which we use, you can when using the website increase the size so it is easier to read. To do this you can either;
Manually change the website view by entering ‘Ctrl’ and ‘+’ on the keyboard to increase the size and ‘Ctrl’ and ‘-‘ to reduce it.
Or alternatively most browsers now offer text sizing options.;
All of our documents are available in a PDF format. In order to view our documents you will need Adobe Acrobat Reader. Most computer devices will have this software already installed. If you don’ have the software and would like to download the latest version for free, you can do so from the Adobe website.
We have set out below what reasonable adjustments are available under our services. If you require any additional adjustments please contact us and let us know. We will do our best to accommodate your request, but we cannot guarantee that all adjustments can be made.
You can raise your question to us either over the phone or in writing. To submit a complaint through our website, we have a number of different languages available.
To raise your question with us over the phone we have trained call handlers and more experienced call handlers who can assist you.
Our documents are available in a number of different languages and we can offer them in;
Our service is designed to provide you with advise, by contacting us we can try to assist you by providing you with industry best practice and regulatory information. We aim to respond as quickly as possible.
We cannot advise you on what is the best course of action to take. we can only provide factual information relating to your query and any regulatory or legal requirements.
Our office is accessible for wheelchair users.
If you require support in a way which hasn’t been listed in this document, please contact us so. We will consider all requests and we will make reasonable adjustments. Please note that we cannot guarantee all requested adjustments will be made.
For any further information, or if you would like to access one of our services please contact us using the information below;
Phone: 0345 646 0840