Practical guidance by practical people: We give you practical guidance from lettings professionals who talk your language. Our aim is always to help you transfer our guidance quickly into your daily lettings business.
Cost-effective: HF Assist prices start from £10 a month (plus VAT), with other Hamilton Fraser services available at discounted rates.
One stop shop: We also have a range of specialist advisors to help you on other issues including legal disputes, HR and Tax. Hamilton Fraser provides specialist insurance and complaint handling services for the private rented sector too - with knowledgeable and skilled experts on hand, we’ll find the right service for you.
We are dedicated to providing the best: Whether you're calling us for guidance or downloading documents we believe in delivering expert customer service and raising standards in the private rented sector.
Keep up-to-date with changes: Legislation is constantly on the move and it’s easy to get caught out. Our advisors follow closely the latest developments in the private rental sector to ensure you’re always up to speed.
Always here as a helping hand: Legislation is constantly on the move and it’s easy to get caught out. Our advisors follow closely the latest developments in the private rental sector to ensure you’re always up to speed.
How do I sign up?
Answer
Signing up to HF Assist is quick and easy – we just need your details, any additional branches you want to include, and which subscription package you’d like.
Prices start at £10 per month for Standard subscriptions, and £20 per month for Premium subscriptions (plus 20% vat).
Alternatively, you can pay annually: £120 per month for Standard subscriptions, and £240 per month for Premium subscriptions (plus 20% vat).
The subscription charge is payable by each branch/office registered with us.
You can find out more about HF Assist subscriptions here
How can I get hold of you?
Answer
Our letting agent helpline is available 9:00am to 5.30pm Monday to Friday.
You can speak to us by telephone, LiveChat and email – full contact details are here.
If you are a Premium subscriber, you can also speak to our Legal Helpline and Tax Helpline 24 hours a day, 7 days a week. Log into the Members Area for full details.
You can find out more about our Premium subscription here.
How quickly will I get an answer to my query?
Answer
We’ll answer queries received by telephone and LiveChat as soon as we receive them.
Queries received by email will be responded to within three business days.
Can I get help outside normal business hours?
Answer
If you are a Premium subscriber, you can access web-based guidance, including document templates, FAQs, and handy guides on a range of issues affecting your daily business as a letting agent.
Premium subscribers can also speak to our Legal Helpline and Tax Helpline 24 hours a day, 7 days a week.
You can find out more about our Premium subscription here.
